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BASIC DESCRIPTION
and RESPONSIBILITIES
* As a call center
engineer for automotive products, you will develop and
refine your technical skills and product knowledge,
while obtaining a broad understanding of many areas
of the company.
* Provide troubleshooting
assistance & product repair direction via phone
* Provide client assistance
for new product releases.
QUALIFICATIONSmmary
of Position
* Bachelors Degree
Preferred - Not Required
* Able to understand
and follow detailed electronic troubleshooting trees
* Capable of finding
root cause for internal engine failures
* PC experience with
Windows, Microsoft Office, Internet/Intranet searching
* Bilingual is a plus(Spanish
or French)
* MUST be able to type
at least 30 WPM
* Positive attitude
& able to manage stressful situations
* Flexibility to work
and communicate effectively with a wide range of customers
(Field service reps, distributors, etc)
* Good interpersonal
skills, Good problem
solving skills
* Excellent written
and oral communication skills
* Excellent customer
interaction and communication skills
* Work successfully
as a team member
* self-motivated and
results oriented
* Pay attention to detail
* Accept and embraces
change
* 6-Sigma Methodology
Awareness
* Good work ethic
* Process oriented,
ability to identify the need for new processes of process
improvement
*Willing to work in
Nashville, TN
US
CITIZENS & GREEN CARD HOLDERS
(Candidates
needing sponsorship are not being considered at this
time)
For more information
contact our Professional Recruiter at
recruiter@srrinc.com
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Company