|
"BASIC DESCRIPTION
* As a call center engineer for automotive products,
you will develop and refine your technical skills and
product knowledge, while obtaining a broad understanding
of many areas of the company.
* Provide technical assistance to customers
* Company offers customer service 24/7
* Provide troubleshooting assistance & product
repair direction via phone
* Customers include dealers and distributors
* Warranty claim processing
* Using Oracle based claim system
* Provide client assistance for new product releases.
QUALIFICATIONSmmary
of Position
* Bachelors Degree Preferred - Not Required
* Able to understand and follow detailed electronic
troubleshooting trees
* Capable of finding root cause for internal engine
failures
* PC experience with Windows, Microsoft Office, Internet/Intranet
searching
* Bilingual (not a requirement)
* MUST be able to type at lest 30 WPM
* Positive attitude & able to manage stressful situations
* Flexibility to work and communicate effectively with
a wide range of customers (Field service reps, distributors,
etc)
* Good interpersonal skills
* Good problem solving skills
* Work successfully as a team member
* self-motivated and results oriented
* Attention to detail
* Accepts and embraces change
* 6-Sigma Methodology Awareness
* Ability to multi task
* Strong/Good work ethic
* Process oriented, ability to identify the need for
new processes of process improvement
* Excellent written and oral communication skills
* Excellent customer interaction and communication
skills
* Customer focused
* Conflict Management Skills
* Responsive to Customer needs
ONLY US CITIZENS & GREEN CARD HOLDERS ARE BEING
CONSIDERED AT THIS TIME
(Candidates needing sponsorship are not being considered
at this time)
For more information contact
Topher Hammond
at
thammond@srrinc.com
Click
here to Register & Apply
You will be required to register before you can
apply for a position. Each user will only need to register
once, and then able to apply for as many positions as
desired now or in future.
|
Company